Refund Policy

Your satisfaction is our top priority. This policy explains our money-back guarantee, returns, exchanges, and refunds. It should be read together with our Terms of Service; if there is any conflict, the Terms of Service control, and nothing in this policy limits any rights you have under mandatory consumer-protection law in your country or state.

1. 90-Day Money-Back Guarantee (First-Time Purchases) We offer a risk-free 90-day money-back guarantee on first-time purchases. If you are not satisfied with your first purchase of any of our products, simply contact us at wren.supportt@gmail.com within 90 days of delivery, and we will refund you in full — no return required in most cases.

Important Notes

Applies only to first-time purchases of a product.
Limited to one refund per product type, per customer.
Shipping, handling, and any optional Shipping Protection fee are non-refundable.
If you choose to exchange your product, the money-back guarantee no longer applies.
Purchases must be made directly from our website; products bought from third-party sellers or marketplaces (such as Amazon or eBay) are not covered.

2. Refunds for Subscription (Autoship) and Repeat Orders Recurring subscription (autoship) shipments after your first order, and repeat orders beyond your first purchase of a product, are not eligible for the 90-day money-back guarantee. They may be eligible for a refund only under the following conditions:

The refund is requested within 30 days of the delivery date.
Unopened items only.
A return authorization is obtained from us first (see Section 7).
Return shipping is the responsibility of the customer.
Shipping costs are non-refundable.

Refunds are processed after we receive and inspect the returned product. You can cancel a subscription at any time through your account dashboard or by emailing wren.supportt@gmail.com; to avoid being charged for the next cycle, cancel at least 24 hours before your next billing date.

Please see our Subscription/Cancellation Policy for details.

3. Cancellations and Orders in Transit Plans change, and we will do our best to accommodate cancellations. If you need to cancel, contact us at wren.supportt@gmail.com as soon as possible. We will make every effort to stop your order before it ships, but because our team works quickly to ensure timely delivery, we cannot guarantee a cancellation once an order has been processed in our system. We do not charge any cancellation or restocking fee for cancelling an order.

Orders that have already shipped cannot be cancelled, except where the order is delayed 7 or more days beyond the estimated delivery time, or where you have a statutory right of withdrawal (see Section 9). If you wish to cancel after dispatch, you may either accept delivery and follow our return process, or refuse delivery so the package is returned to us. For address changes on a shipped order, please contact the carrier directly; we are not responsible for address changes once an order has shipped.

4. Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect product, please contact us at wren.supportt@gmail.com within 7 days of delivery and include a photo or video of the issue. You do not need to return the item — we will send a replacement at no cost or, at our discretion, issue a refund. Please do not discard the product until we ask you to, as we may need it returned for quality control.

5. Exchanges To exchange an item, please return the original item in accordance with this policy. Once the return is accepted, you may place a new order for the replacement item. Please note that choosing an exchange voids the 90-day money-back guarantee for that product (see Section 1).

6. Lost, Stolen, or Undelivered Packages

Lost in Transit If tracking does not show delivery and your package appears lost in transit, contact us at wren.supportt@gmail.com. After a reasonable investigation, we will arrange a reshipment or refund. We may ask for documentation, such as a statement of non-receipt.

Tracking Shows "Delivered" If tracking shows delivery to the address you provided but you cannot locate the package, please check around your premises and with household members or neighbors, then contact the carrier with your tracking number. Packages confirmed delivered by the carrier to the correct address are not automatically eligible for a refund or free replacement, except where required by law.

Address Errors We cannot issue a refund or free replacement if an order does not arrive because of an incorrect or incomplete address provided at checkout. If a package is returned to us as undeliverable, we will contact you, and additional shipping fees may apply for reshipment.

7. Return Instructions (Authorization Required) To initiate a return:

Email us at wren.supportt@gmail.com with your order number and reason for return.
We will provide return instructions and, if applicable, a return shipping label.
Items must be sent back to the address we provide. Products returned without prior authorization may not be accepted.

8. Shipping Costs

Shipping, handling, and Shipping Protection fees are non-refundable.
If a return is approved for a multi-unit first-time order, we may cover return shipping for unopened items (first-time purchases only).
For all other returns (including subscription and repeat orders), return shipping is the customer's responsibility.

9. EU and UK Consumers: 14-Day Right of Withdrawal If you are a consumer residing in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days without giving any reason. This 14-day "cooling-off" period begins on the day after you (or a person you designate, other than the carrier) receive the goods. To exercise this right, you must inform us of your decision to cancel before the 14-day period expires, by sending a clear statement via email to wren.supportt@gmail.com. You may, but are not required to, use the EU model withdrawal form.

After you notify us, you must return the goods without undue delay and no later than 14 days from the date of your cancellation notice. We will refund all payments received from you for the returned goods, including standard delivery costs (up to the cost of our standard delivery option), within 14 days after we receive the returned goods or after you provide evidence that you have sent them back, whichever is earlier. You are responsible for the direct cost of returning the goods unless we agree otherwise. You must take reasonable care of the products while in your possession, and we may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to inspect the goods.

This right does not apply to certain goods, including sealed items that are not suitable for return for health-protection or hygiene reasons once unsealed after delivery, or goods made to your specifications or clearly personalized. This statutory right is in addition to, and does not affect, the other rights described in this policy. Where local consumer law grants you greater rights, those rights prevail.

10. International Returns For orders shipped outside the United States, you are responsible for return shipping costs and any duties or taxes, as described in our Terms of Service. Please contact wren.supportt@gmail.com before returning an international order so we can provide the correct return address and instructions.

11. Holiday Delivery Notice Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.

12. Policy Amendments We reserve the right to update or amend this policy at any time. Changes take effect upon publication on our website and apply to orders placed after the change, consistent with our Terms of Service. Changes do not retroactively reduce rights for orders already placed or for disputes already arising.

13. Acknowledgment of Policy By placing an order with us, you acknowledge and agree to the terms set out in this Returns & Refunds Policy and in our Terms of Service.

14. How to Reach Us For all return, refund, or order inquiries, please contact us:

TC Digital Services LLC Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA Email: wren.supportt@gmail.com

We aim to respond within 2 business days. In most cases we can resolve concerns quickly, so please reach out to us before initiating a payment dispute or chargeback